Finalizing Your Order:

Please carefully review your order, including products, quantities, sizes, and shipping information, before submitting your order. Once an order has been submitted, we may not be able to make changes or cancellations because orders are promptly submitted for processing.  If you need to request a change or cancellation, please contact us as soon as possible after placing your order. We cannot guarantee that a request can be accommodated once the order has been submitted for processing.

 

Once an order has entered production or has been shipped, it cannot be cancelled.​​

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Damaged Products or Order Errors:

 If your order arrives damaged, defective, or you receive an incorrect item due to an error in your order, please contact us at info@aboutjesus4ever.com within 3 days of receiving your order.

If reporting a damaged product, please include clear photographs of the damaged product and the packaging. For an incorrect item, please include your order number and a description of the error. After reviewing the issue, we will work with our fulfillment partner to determine the appropriate resolution, which may include a replacement or reshipment.

                           

Payment Processing:

We will email you if we discover a payment problem when we process your order. If we are not able to reach you within 3 business days, we reserve the right to cancel the order. We do not store credit card information, so we are not able to add additional items to an existing order.

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Out-of-Stock Items:

Sometimes a product may or my not be available at the time you place your order, but then becomes out of stock by the time your order is received. Please adhere to the "Out of Stock warning" by not placing that product in your shopping cart. This will eliminate unwanted concerns and problems. We will notify you in this rare case.

 

Shipping Fees:

Shipping fees are calculated by the carrier and passed directly on to you. We do not add any handling or administrative fees to the shipping costs. What you pay is exactly what we pay to the carrier.

 

We cannot be held responsible for any theft or damage that occurs if your package is delivered when you are not home. Customers are responsible for reimbursing us for any shipping or handling charges that are incurred if a package is returned because no one was available to accept it.

 

Additional Shipping Charges:

You are responsible for any additional fees charged by the shipping carrier for address corrections. These fees are charged when packages are missing suite numbers, addresses contain typos, including zip code errors, or contain any other incorrect information that is missing or inaccurately supplied by the customer within the "ship to" area of the order form.

 

Procesing & Shipping Time:

Orders are made to order and generally require 2-5 business days for processing and fulfillment before they are shipped. Please allow approximately 7- 14 business days total for your order to be processed, fulfilled, and delivered. Processing and delivery times may vary depending on product availability, order volume, carrier delays, holidays and other circumstances beyond our control. Please consider these timeframes when placing your order. 

Thank you for your patience and understanding as we create your order especially for you.                     

 

​*We reserve the right to change any of our policies at any time without notice. Please check periodically.